This Cancellation and Refund Policy (“Policy”) applies to all services and products provided by Cloudpropel (“Company,” “we,” or “us”) through our website. By using our services or purchasing our products, you acknowledge and agree to the terms outlined in this Policy.
- Cancellation of Services:
- 1.1 You have the right to cancel your services with Cloudpropel at any time. To cancel a service, you must notify us in writing or through our designated cancellation process.
- 1.2 Upon cancellation, your service will be terminated, and any remaining paid service period will not be refunded. No refunds or credits will be provided for partial months or unused portions of the service, unless otherwise stated explicitly in writing.
- Refund Policy:
- 2.1 Cloudpropel offers a refund policy for certain services, subject to the terms mentioned below:
- a) Service-Specific Refund Policy: Some services may have specific refund terms and conditions. Please refer to the product description or service agreement for any specific refund policy that applies to your purchase.
- b) Money-Back Guarantee: We may offer a money-back guarantee for specific services within a specified timeframe. If eligible, refunds will be issued based on the terms stated in the money-back guarantee policy.
- Refund Eligibility:
- 3.1 To be eligible for a refund, you must meet the following conditions:
- a) Request for refund: You must submit a refund request within the specified timeframe, if applicable, or within a reasonable time after the cancellation of services.
- b) Unused Services: Refunds will only be issued for unused portions of prepaid services or for services not provided as specified.
- c) Non-compliance: You must comply with our Terms of Service and any applicable service agreements. Refunds may be denied if you violate any of these terms.
- d) Third-party fees: We are not responsible for any fees charged by third parties (e.g., payment processors) in connection with your purchase. Such fees are non-refundable.
- Refund Process:
- 4.1 To request a refund, you must contact our customer support team through the designated channels provided on our website.
- 4.2 Refunds will be processed using the original payment method used for the purchase, unless otherwise agreed upon.
- 4.3 We aim to process refund requests within a reasonable timeframe, but the actual refund processing time may vary depending on factors such as payment processor policies.
- Modifications and Termination:
- 5.1 We reserve the right to modify or terminate this Policy at any time, without prior notice. Any changes will be effective immediately upon posting the updated Policy on our website.
- 5.2 It is your responsibility to review this Policy periodically for any updates or changes. Your continued use of our services or products after any modifications to this Policy constitutes your acceptance of the revised terms.
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact our customer support team for further assistance.